Customer Service

Our values and what we stand for

We put the needs of our customers first to ensure they get the best advice, reliable and honest service.

With strong links to the building and renovation industry we are aware of what people are looking for in energy efficient and cost effective heating solutions for their home and commercial premises.

Offering innovative ideas and solutions for your heating requirements, we work with you and your architect and builder from design to installation of your new fireplace or renovation of your existing fireplace.

We aim to make every experience at our store a professional, friendly and positive one and appreciate the repeat business, referrals and customer feedback passed onto others about our quality products and friendly service.

Cheminees Philippe Australia is proud to offer its clients the following:

  • Australian owned and operated
  • Family business with over 50 years experience in heating
  • Professional and courteous sales team
  • Prompt, reliable, honest service
  • Hands on approach and practical helpful advise
  • Courteous and efficient tradesmen
  • Quality products approved to Australian standards
  • Genuine spare parts and reliable after sales service
  • We value our plant and care about our environment

Cheminees Philippe Australia’s membership and affiliation with the Australian Home Heating Association guarantee we offer the most up to date trends and advise in heating and products and services that meet environmental considerations.

Furthermore our company is also strongly associated with it European parent company Cheminees Philippe which regularly communicates and utilise current European trends in quality, aesthetics and environmental performance in heating.

Contact Details

National Distributors:
Wignells of Melbourne Pty Ltd.
430 Johnston Street, Abbotsford, Victoria, Australia
P: (03) 94173315
F: (03) 9416 0262

Trading Hours:
Mon - Fri: 9am - 5pm
Sat: 9am - 3pm
Sun: 11am - 3pm (March to November Only)
sales@wignells.com.au