Frequently Asked Questions

Q. What factors should I consider when deciding to install a wood-burning fireplace in my home?
Please consider the following factors:

  • Are you looking for functionality and ambience or both?
  • What is the size of the space you will need to heat?
  • Will you be using any other means of heating?

With these questions in mind, we can help you select the best Cheminees Philippe model to meet your heating requirements, including: the size of the unit, the style of firebox ie. single, double or triple sided fire and single or Dual Opening Door System to provide you with lifestyle choice. For more information, view our product range or contact us.

Q. Why choose a French designed and manufactured cast iron Cheminees Philippe Fireplace?
Cheminees Philippe is the biggest manufacturer of cast iron French fireplaces and one of Europe’s leading fireplace brands, distributed around the world. Cheminees Philippe have been well received in Australia and for 30 years the benchmark for beautiful, energy efficient, slow combustion/open fire heating. The aesthetic appeal of the Cheminees Philippe fireboxes with their unique castings and fabulous view of the fire offer another appealing feature for all styles of home.

Cheminees Philippe’s knowledge and expertise in designing and engineering slow combustion/open fires is second to none. Their manufacturing facilities have been operating for over 50 years and their advanced engineering facility is governed by strict quality control and testing of all their products before they leave their factory.

Cheminees Philippe fires are designed to perform in the harshest of European winters. Using only the finest grade cast iron in all their products guarantees excellent quality, superb conduction of heat and durability of their cast iron fireboxes, which is backed by a five year warranty.

Q. What is the heating and fuel efficiency of a Cheminees Philippe compared to an open fire?
Cheminees Philippe fires are up to 75% more efficient than an open fire and decrease the use of fuel by being able to regulate the amount of oxygen to the fire.

An open fire is considered to be about 25% efficient at converting fuel into heat, whereas a Cheminees Philippe is around 75% efficient. The all cast iron firebox with its unique cast iron heat transmission fins optimises the amount of heat generated from the fuel.  The advanced air control system allows you to adjust the heat output and burn rate unlike an open fire.

Q. How do I install a Cheminees Philippe into a new home or renovation where there is no chimney?
For a beautiful brand new fireplace, the installation is simple. Decide on the position of the fireplace and the size and style of fireplace you would like. Create a base for the firebox to sit on (see installation instructions) Sit the Cheminees Philippe firebox on its base, run the flue kit through to the outside and then build a surround out of a brick, Hebel or a fireproof material of your choice to create the look you desire. (please refer to the installation instructions)

Cheminees Philippe also offer a large range of surrounds and mantels to choose from. (see Gallery)
If it’s a freestanding look you prefer, Cheminees Philippe have a range of fireboxes which look fabulous as freestanding fires. (see Designer Product Range and Gallery)

Q. Can I install a Cheminees Philippe into an existing fireplace?
Yes. Over the past 30 years, Cheminees Philippe's fireplaces have been installed into 100’s of existing chimneys, converting inefficient and draughty fireplaces into safe and efficient slow combustion fires. 

We recommend that a qualified person check the stability of the chimney, make any necessary repairs and have the chimney swept before any modifications are made to accommodate one of our fireboxes.

Please check that the size of the existing fireplace, that is, the width, depth and height of the opening is large enough to accommodate the firebox. In some instances some modifications to the size of your chimney maybe able to be made.
Please contact us for further information.

Q. What information do I need to provide to my architect/builder?
Cheminees Philippe has specification sheets, technical data and installation instructions for each individual firebox. They maybe downloaded from our website or you can contact us and we will email or post you a copy Alternatively, visit one of our showrooms where you can see Cheminees Philippe on display and talk with one of our experienced sales team.

Q. Can I use an air transfer kit with a Cheminees Philippe?
Yes, an approved air transfer kit can be installed to move the warm air generated by your Cheminees Philippe fire into other rooms in your house, thereby reducing your home heating costs by creating a more homogeneous distribution of heat throughout your home.

Q. How can I maximise the heating efficiency of my Cheminees Philippe slow combustion heater and therefore reduce my power bills?
A number of energy-efficient features will contribute to the heating efficiency of your Cheminees Philippe and thereby reduce your power bill and increase homeowner comfort. Please consider:

  • Effective insulation in walls and ceilings.
  • High Performance, energy efficient windows.
  • Sealing holes and cracks in the home’s “envelope” to reduce drafts and moisture.
  • Choose the appropriate size Cheminees Philippe firebox for correct heating capacity, for the area you need to heat.
  • Use a qualified installer to ensure your Cheminees Philippe is properly installed. Follow the user guide and maintenance of your Cheminees Philippe to ensure optimum efficiency and heat output.

Q. Are Cheminees Philippe's readily available?
Yes. We endeavour to keep stock of all models which are available for immediate pick up or delivery. Sometimes, due to high demand of a particular model, there can be a delay of up to 8 weeks.  Therefore we recommend that you check availability so as not to hold up your building or renovation process.

Q. How long does it take to install a Cheminees Philippe?
It usually takes between 1 to 3 days to install a Cheminees Philippe depending on the scope of work.
Please contact us for more information regarding installation.

Q. Which Cheminees Philippe firebox will best suit my fireplace and home?
Cheminees Philippe has a large range of models to choose from. The Designer Collection offers a range of different sized fireboxes in a variety of styles from traditional to contemporary, with different heating capacities to suit every size of home and type of installation.

Wanting to design a beautiful custom made fireplace, find inspiration from the Australian and European designed fireplaces featured in our website (see our Gallery) or call or visit our showroom  where we can help you design a unique Cheminees Philippe fireplace just for you and your home.

Many of the Australian Cheminees Philippe fireplaces have been designed and made from locally sourced materials to blend into the homes environment.

Cheminees Philippe offers a large selection of surrounds made from different materials such as stone, marble and granite in a range of styles and colours which we can order from Cheminees Philippe in France or you may prefer to use locally sourced materials.

Q. What does Cheminees Philippe’s 5 year warranty cover?
All Cheminees Philippe fireplaces are backed by a 5 year warranty. Please note the following conditions:

  • Installation must comply with our recommended installation instructions.
  • Operation and use must comply with manufacturer recommendations.

Any damage that occurs due to installation error is not covered by the warranty. Any worn out components that are subjected to particularly high temperatures (deflector, grate, ash pan) or any vitro ceramic glass door material which could only be broken due to mechanical type impact, is not covered by the warranty.

Prior to installation of a Cheminees Philippe into an existing chimney a qualified person must check the stability of the fireplace and repair any defects and clean the chimney prior to installation of the firebox.

Contact Details

National Distributors:
Wignells of Melbourne Pty Ltd.
430 Johnston Street, Abbotsford, Victoria, Australia
P: (03) 94173315
F: (03) 9416 0262

Trading Hours:
Mon - Fri: 9am - 5pm
Sat: 9am - 3pm
Sun: 11am - 3pm (March to November Only)
sales@wignells.com.au